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FAQ

General Information

  • Who is Joe Knows Tickets?

    We are an officially licensed ticket broker. We specialize in premium inventory for events across North America. Established in 2015, our team has grown into one of the largest ticket brokers in North America. We hold large quantities of inventory for most professional and collegiate sports teams. Our goal is to make it possible for all fans to enjoy live sporting events, concerts, and theater. We offer a variety of tickets to MLB, NBA, NHL, NFL, MLS, concerts, theater, and other sports.

  • What is the Joe Knows Tickets 100% Buyer Guarantee?

    We make it easy!

    1. You purchase the tickets.
    2. We confirm the order.
    3. Your tickets are guaranteed. 

  • What does guaranteed mean?
    1. You will receive the tickets you ordered (or better), and you will receive them in time for your event.
    2. If the event is rescheduled, your order is still considered final and the original tickets will still be valid.
    3. If the event is cancelled and not rescheduled, you will receive a full refund (including service fees).
    4. If you have any issues at all, we are here to help. If you experience any issues at the gate, call us immediately from the venue at 646-307-4225. Our team will work to correct the issue, including trying to find replacement tickets if necessary. If we cannot locate replacement tickets, upon confirmation that the tickets were invalid for entry, we will provide you with a refund for the cost of the tickets, including shipping and handling charges.

  • Why not buy from a ticket scalper, auction site, or classified site?

    Buying tickets second hand is a risk, and as a licensed ticket broker, we guarantee to minimize the risk to the buyer. We get our tickets directly from venues, respected brokers, and trusted clients, so as to avoid the possibility of invalid tickets. When opting for the cheapest seats from untrusted providers, there is a chance you are purchasing fraudulent tickets. Most times, if that happens, you will have no option for recourse. At Joe Knows Tickets, we offer a 100% Buyer Guarantee to all our clients. 

  • Is my information safe when I buy tickets on Joeknowstickets.com?

    Yes. At Joe Knows Tickets, our top priority is to ensure that all of our customers' personal information is kept safe and secure. We do not pass on your information to third parties, but rather use it for internal processing to fulfill orders. Before purchasing online, you should always look in the address box for the “s” in https://, and for the “lock” symbol before paying. This means the site you are on is secure. If you look at the URL when checking out on joeknowstickets.com, you will notice the lock symbol and the s in https://.

    In addition, our website is constantly being monitored by McAfee Secure, TRUSTe, and VeriSign Secured to ensure that your information is always safe and secure.

  • Can I change my account email address?

    Yes you can. Just log into your account, click account at the top, and you will see Edit Profile on the left. Select Edit Profile, and you will be able to edit your email.

  • Where does Joe Knows Tickets obtain its tickets for sale?

    Joe Knows Tickets, unlike most of our competitors, operates in both the primary and secondary ticket markets. We get our tickets directly from teams through partnership agreements, other professional brokers, and trusted users. The ticket industry is competitive and constantly changing based on availability and demand. Joe Knows Tickets is always watching the market and will change prices and strategies to stay competitive.

  • When is the latest I can purchase tickets for an event on joeknowstickets.com?

    We recommend buying tickets as early as possible for an event that you are interested in. However, as a general rule, our tickets will be taken down at the start of the game, concert, special event, etc. If you can see the tickets on our website, you can buy them.

  • Can I bring camera/food/drink/etc to the event?

    Each venue has their own policies, please see your venue website for more details.

  • Does my child need a ticket to gain entry into an event?

    Each venue has their own policies regarding what age or height requires a ticket, please see your venue for more details.

  • Is Joe Knows Tickets legitimate and reliable?

    As a licensed ticket broker in the primary and secondary marketplace, we take pride in providing you with the industry’s best prices, extensive selection, and 100% Buyer Guarantee. We have been in business since 2015 and have fulfilled millions of orders for customers. We have extended business hours to make sure we are available before events in case any problems arise. If you have any questions or concerns you can contact us at sales@joeknowstickets.com

  • Can the venue scan my tickets off my phone?

    Most venues have started scanning tickets, but we recommend printing them, or checking with the venue before attending.

    Cancellation Policy

  • Can I cancel my order for any reason after I place it?

    All sales are final, there are no refunds or exchanges. If you have any questions, please check our Policies and Privacy Statement located at the bottom of the page.

  • Will I get a refund if my event is rescheduled, rained out, or postponed?

    No - our Terms of Service states that All Sales are Final. If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. In the case that new tickets are required, it is the customer’s responsibility to contact Joe Knows Tickets.

  • If an event is canceled and not rescheduled for a different date, will I receive a refund?

    Yes - if an event is officially cancelled for any reason, we will provide a full refund for the amount that you paid for the tickets. Shipping charges are not refundable. In case of a rain out or strike for a sporting event, no refunds will be given. We will attempt to contact you with further instructions in these instances. If you have not heard from us within 48 hours of the announcement, please contact us at sales@joeknowstickets.com

  • Can I return my tickets or exchange them for an event on a different date?

    No - there are no refunds, exchanges, or cancellations on any request once it is submitted to us. This policy is in place because when you place your ticket request, we attempt to secure and acquire those tickets for you from a ticket supplier and are not able to recover our costs. Please order tickets only after you are certain you want them.

  • Seat & Ticket Information

  • Why doesn’t Joe Knows Tickets display seat numbers?

    Joe Knows Tickets lists tickets from our own inventory as well as from other sellers on our website. Therefore, we do not always know seat numbers. In addition, sellers may decide not to disclose exact seat locations.

  • Are the seats that I am buying together/side-by-side?

    Yes, at Joe Knows Tickets we guarantee the tickets you purchase will be seated together when they are purchased together. We recommend calling us if you would like to add tickets to a previous order and we will do our best to make that happen. It is also important to note that some tickets may not appear to be together when in fact they are. For example, some venue’s (especially theaters) will label their seats in odd or even numbered seating, depending on the side of the venue. If you have any questions or concerns, please do not hesitate to contact us at sales@joeknowstickets.com, and we will do our best to help straighten things out.

  • Why am I unable to order certain quantity of tickets even though there are more seats available than I need?

    When we list our tickets often we select quantities that can be selected so we are not left with a single ticket. We try to sell even sets of tickets whenever possible. That could be 2,4,6,8 in an 8 pack of tickets, or 1,3,5,7 in a seven pack of tickets. If you cannot select the number of tickets you desire on our website please do not hesitate to contact us at sales@joeknowstickets.com.

  • Why are there codes by some sections such as: club, reserve, lodge, etc?

    Each venue has different names for sections of seating. At Joe Knows Tickets, we work hard to give our customers a good idea of the general location of each ticket and any additional information pertaining to the ticket (limited view, Wheelchair Accessible, etc). If our seating charts do not offer a clear description of your venue please contact us directly at sales@joeknowstickets.com

  • What if my tickets are lost or stolen?

    When you receive your tickets, please keep them in a safe place. Unfortunately, Joe Knows Tickets cannot guarantee that tickets can be replaced if they are lost, stolen, or damaged. In some instances tickets can be reprinted, and we will do our best to replace them; but it is not always possible and cannot be guaranteed.

  • What are e-mailed tickets?

    Email tickets are the new alternatives to traditional, hard-stock, paper tickets. These tickets are valid and are generally emailed in PDF format. They contain the bar code that the venue attendant will use to scan for admittance into the venue. Some venues can scan the bar code off your mobile device and others need the tickets printed off. To be safe, we recommend printing off the tickets or contacting your venue directly. The file will be included as an attachment in your email and can be viewed through Adobe Reader and printed. Please note that the name appearing on the PDF is of the original purchaser. Nonetheless, the tickets are completely transferable and the attendee's name does not need to match the name on the ticket. All tickets sold on joeknowstickets.com are backed by our 100% buyer guarantee. If an order is made within 48 hours of an event, and the listing is marked with the "E-delivery" icon, then the tickets are available for electronic delivery.

  • What does “Instant Download” mean?

    Tickets designated as "Instant Download" will be available as electronic tickets, typically within a few minutes after your order is confirmed. Some orders may require additional verification that will be initiated immediately upon receiving your order. When your order is confirmed, you will receive an email with download instructions for your tickets. These tickets are valid and 100% legitimate, and generally come in PDF format and contain the bar code that the venue attendant will use to scan for admittance into the venue. The file can be viewed through Adobe Reader and conveniently printed. Please note that the name appearing on the PDF is of the original purchaser. Nonetheless, the tickets are completely transferable and the attendee's name does not need to match the name on the ticket. Rest assured that all tickets sold on joeknowstickets.com are from reputable and pre-screened sellers who do not provide us with duplicate or invalid tickets. All tickets sold on joeknowstickets.com are backed by our 100% buyer guarantee.

  • What are “Paperless tickets”/how will I receive tickets that say “Paperless” in the notes?

    Paperless ticketing is an alternative ticket delivery method, much like will call. Admission to events that utilize Paperless ticketing involves the original purchaser's credit card to be swiped by the venue attendant to gain entry into the event. Prior to the event, Joe Knows Tickets will coordinate the meeting between one of our representatives and you, the customer. Our representative will then give the venue attendant the credit card originally used to make the purchase to allow you  to gain entry into the event. In some instances, paperless delivery is provided via a gift card sent to the customer. In this instance, the gift card will be delivered via FedEx, along with instructions for entering the venue.

  • The name on the E-mailed ticket is different from mine - is this ticket still valid?

    Yes, the name on the ticket does not matter - the tickets will still be valid. All E-Tickets are completely transferable and the name on the ticket is simply the original purchaser or the season ticket holder. All tickets on joeknowstickets.com are backed by our 100% buyer guarantee.

  • What if I order tickets from joeknowstickets.com and I receive different tickets? Was there a mistake?

    Tickets received are guaranteed to be identical, comparable, or better than the tickets specified in the order. The determination of what constitutes a comparable or upgraded ticket is at the sole discretion of Joe Knows Tickets. If we need to change or upgrade your tickets, we will call you to approve the change/upgrade. We work hard to ensure our customers receive the best customer service, but sometimes the wrong tickets are sent. If this happens please contact us at sales@joeknowstickets.com

  • Pricing

  • How are ticket prices determined on joeknowstickets.com? Why is the price I paid higher/lower than the price indicated on my tickets?

    The ticket industry is competitive and prices are constantly changing based on availability and demand. Joe Knows Tickets is always watching the market and will change prices and strategies to stay competitive and move tickets. We price our tickets based on market value and not the original printed value. For this reason, the price indicated on the ticket can be lower or sometimes higher than what customers paid.

  • Why are the same tickets available for sale on joeknowstickets.com at different prices?

    All tickets in our inventory are priced by the Joe Knows Tickets staff. Some seats on joeknowstickets.com are listed and priced by other sellers, resulting in slightly higher prices.

  • Does joeknowstickets.com charge a service fee and how is it determined?

    No - as opposed to many other ticketing websites, there are no additional service fees built into our ticket prices. The only fee that may be displayed at check out is your shipping fee, which often times is $0.00 if e-mailable tickets are chosen. 

  • I have received a confirmation email. Has my credit card been charged?

    No - your confirmation email is sent when we receive a request for an order. Once we confirm and accept your order, we will charge your card, and a second email will be sent. Joe Knows Tickets will reserve the funds on your credit card account when your order is placed; however, the funds are not captured until after the order is confirmed by the respective seller. Once the order is confirmed, it is covered by our 100% Buyer Guarantee.

  • Will the prices of the tickets decrease as the event approaches?

    At Joe Knows Tickets, we price our tickets based on market value, so there is no way to predict if the prices will be higher or lower than what they are currently listed at, or if we will still have inventory. We recommend buying tickets as early as possible to ensure attendance, regardless of market fluctuations.

  • Is it possible to split an order between multiple forms of payment?

    No. Every order must be placed with a single debit or credit card, or by using PayPal.

  • Delivery

  • Who does joeknowstickets.com use for shipping?

    Our preferred method of shipping is to email tickets. This allows us to send seats out to last minute buyers, use less paper, and easily track them. If we need to use a courier to ship tickets, we use FedEx or UPS for all orders. All tickets sent via secured courier require a signature upon delivery.

    Tickets for events that are bought in advance may have delivery delays, and therefore may not have been printed or released by the box office yet. In these cases, the shipping date is entirely dependent on when the "in hand" date is.

  • Can I ship my tickets to a P.O. Box?

    No - our preferred carriers are FedEx and UPS and they will not deliver to PO Boxes.

  • I just placed an order with joeknowstickets.com and selected Fedex for Delivery, when should I expect delivery of my tickets?

    In most cases, tickets will ship on the day that the order is confirmed. It is important to note that FedEx delivery options are based on the date the tickets are ready to ship, rather than the day they are purchased. Certain tickets may not be "in hand.” This is often the case with season tickets or fan club tickets, as they have not yet been printed by the team or box office. Tickets are 100% guaranteed to be delivered before the event. Once the tickets are ready for shipment, we will send an Email that includes a FedEx tracking number. This allows customers to track tickets every step of the way. If you have any questions or concerns please do not hesitate to contact us at sales@joeknowstickets.com

  • Why haven't I received my tickets yet? What is a delivery delay?

    We try to send out all our tickets within 24hrs of an order being placed whenever possible. Some ticket providers have delivery delays and therefore we cannot ship tickets until the team releases them. A Delivery delay occurs when certain ticket providers such as teams, venues, and primary ticket sellers withhold tickets until closer to the event. These delays vary depending on what is set in place by ticket holders. If you have any questions please contact us at sales@joeknowstickets.com

  • My FedEx shipment contained printed E-tickets; why were they shipped via FedEx rather than emailed?

    We always encourage sellers and other brokers to designate E-tickets within their corresponding listings and allow for an emailable shipping option. However, some sellers might not provide that information and prefer to ship printed E-tickets instead. When ticket listings are in fact designated as E-tickets at time of sale, we will deliver those E-tickets electronically. Rest assured, printed E-tickets are valid for entry and are fully covered by our 100% Buyer Guarantee.

  • What if I have missed my FedEx delivery?

    FedEx will make three delivery attempts on consecutive business days. Joe Knows Tickets requires an adult signature for all ticket orders totaling $500 or more. If the customer or an adult over the age 21 is unable to sign for the package at the delivery address, please call 1-800-GO-FEDEX (1-800-463-3339) and provide the FedEx Tracking number to arrange pickup at a local FedEx Office. A valid photo ID of the recipient is required, as well as the tracking number used to ship the package. If no one is available to sign for the tickets, FedEx will return the tickets to Joe Knows Tickets. An additional shipping charge will be applied if the tickets require reshipment.

  • How can I track delivery of my tickets?

    After we ship tickets via courier we email the tracking number to customers so they can track their tickets. If you do not receive a tracking number you can contact us at sales@joeknowstickets.com

  • Why is an adult signature required upon delivery?

    We treat tickets like cash. For this reason, we take every precaution to ensure that they are delivered to the intended recipient.

  • I lost the email to download my tickets. How can I have another email sent?

    If you contact Joe Knows tickets, we can send you another email. All we need to know is your name and order number. You can contact us at sales@joeknowstickets.com

  • I would like to attend an event that is within 24 hours-how will I receive my tickets?

    Tickets that are up on our website within 24-hours of an event are all emailable. We have staff working extended hours that will email them to you as soon as possible.

  • I ordered tickets with Email Delivery, where are my tickets?

    Once you place your order for e-tickets we will process your order as quickly as we can, usually we try to process orders within 24/hrs. At that time if we have the tickets we will email them over to you. Some teams put delivery delays on all their tickets and no one has access to these tickets until the team releases them closer to the game. In this case we cannot send out tickets until we have received and processed them. Rest assured we will send tickets in time for your event!

  • I do not have a printer how do I print my E-Tickets?

    If you do not have a printer you can ask a friend or family member if they can print your tickets for you, or you can print them at work, or print them at your local library, Kinkos, or any office supply store such as Staples or Officemax. To use these options you may not have access to your email and may need to download and save your PDF ticket files to a flash drive. Your tickets do not have to be printed in colour to be valid.

  • I’m having trouble downloading and printing my tickets. How do I retrieve them?

    To print your tickets, make sure you download the PDF file to your desktop. Then open the file and select “Print” from the Adobe Reader “File” menu. If you cannot download the tickets you might have to temporarily disable your pop up blockers and/or enable Cookies, Javascript, and Adobe Plugins. If you cannot open the file once you have it downloaded check to see if you have the latest version of Adobe Reader installed on your computer. If not you can download it for free here.